Americans who have vision plans are increasingly dissatisfied with them. But one insurer still managed to earn enough praise to take the top spot in J.D. Power’s latest annual Vision Plan Satisfaction Report.
In formulating its rankings, J.D. Power surveyed more than 1,300 vision plan members. Overall customer satisfaction with vision plan providers was based on five factors. In order of importance, they were:
- Customer service
J.D. Power says that overall, customers generally said they were displeased with both plan cost and reimbursement in 2020. That unhappiness meant that on a 1,000-point scale, the average satisfaction score among plans included in the study dropped 5 points — to 760 — compared with 2019.
However, a few providers got higher marks in the 2020 report. The highest-performing providers are:
- Aetna Vision: 794
- National Guardian: 790
- UHC/Optum: 773
- Combined Insurance: 772
The providers that earned below-average scores for overall customer satisfaction are:
- VSP: 758
- Versant Health: 755
- EyeMed: 753
Customers of vision plans are not alone in their dissatisfaction. Earlier this month, a separate J.D. Power story found that Americans are slightly less pleased with their dental insurance plans than they were in 2019.
For more, check out “This Is the Top-Rated Dental Insurer in America.”
Problems with reimbursement are a bone of contention for customers of both vision and dental plans. Health services of all types are costing consumers more, and there is little reason to think that trend will not continue. If you want to cut your health care costs, consider opening a health savings account.
If you are eligible for an HSA, it can save you many thousands of dollars in health costs as the years roll on. For more, read “3 Ways a Health Savings Account Can Improve Your Finances.”
If you are not eligible for an HSA, check out “5 Common Memberships That Get You Discounts on Vision Care” for another little-known way to save on eye care.
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