Patients Say This Is the Best Vision Plan Provider

Optometrist and patient
Photo by Andrey_Popov / Shutterstock.com

Americans who have vision plans are increasingly dissatisfied with them. But one insurer still managed to earn enough praise to take the top spot in J.D. Power’s latest annual Vision Plan Satisfaction Report.

In formulating its rankings, J.D. Power surveyed more than 1,300 vision plan members. Overall customer satisfaction with vision plan providers was based on five factors. In order of importance, they were:

  • Coverage
  • Cost
  • Communications
  • Customer service
  • Reimbursement


J.D. Power says that overall, customers generally said they were displeased with both plan cost and reimbursement in 2020. That unhappiness meant that on a 1,000-point scale, the average satisfaction score among plans included in the study dropped 5 points — to 760 — compared with 2019.

However, a few providers got higher marks in the 2020 report. The highest-performing providers are:

  • Aetna Vision: 794
  • National Guardian: 790
  • UHC/Optum: 773
  • Combined Insurance: 772

The providers that earned below-average scores for overall customer satisfaction are:

  • VSP: 758
  • Versant Health: 755
  • EyeMed: 753

Customers of vision plans are not alone in their dissatisfaction. Earlier this month, a separate J.D. Power story found that Americans are slightly less pleased with their dental insurance plans than they were in 2019.

For more, check out “This Is the Top-Rated Dental Insurer in America.”

Problems with reimbursement are a bone of contention for customers of both vision and dental plans. Health services of all types are costing consumers more, and there is little reason to think that trend will not continue. If you want to cut your health care costs, consider opening a health savings account.

If you are eligible for an HSA, it can save you many thousands of dollars in health costs as the years roll on. For more, read “3 Ways a Health Savings Account Can Improve Your Finances.”

If you are not eligible for an HSA, check out “5 Common Memberships That Get You Discounts on Vision Care” for another little-known way to save on eye care.

Disclosure: The information you read here is always objective. However, we sometimes receive compensation when you click links within our stories.

Read Next
Not Asking About This in the Hospital Can Cost You Thousands
Not Asking About This in the Hospital Can Cost You Thousands

Medicare recipients who fail to clarify their hospital status can pay a high price.

It’s Worth Spending More on These 14 Purchases
It’s Worth Spending More on These 14 Purchases

Here’s where to find the sweet spot at the intersection of price and quality.

9 Indestructible Products That Are Worth the Price
9 Indestructible Products That Are Worth the Price

If you’re willing to pay a little more for these products, you may never have to shop for another again.

5 Reasons You Should Not Delay Retirement
5 Reasons You Should Not Delay Retirement

Could you be waiting too long to quit working?

7 Surprising Things That Damage Your Credit Score
7 Surprising Things That Damage Your Credit Score

A seemingly small stumble can cause your credit score to plummet.

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Most Popular
7 Kirkland Signature Items to Avoid at Costco
7 Kirkland Signature Items to Avoid at Costco

Even if it seems you save a bundle buying Costco’s Kirkland Signature brand products, they may not be the bargain they appear to be.

How to Buy Gas At Costco Without a Membership
How to Buy Gas At Costco Without a Membership

The warehouse club often has some of the cheapest gas in town. Here’s how you can get it as a nonmember.

10 Things to Stop Buying If You Want a Clutter-Free Home
10 Things to Stop Buying If You Want a Clutter-Free Home

If you like to keep things simple, avoid these purchases.

A Simple Way to Silence Robocalls Today
A Simple Way to Silence Robocalls Today

A few steps can keep your phone from ringing when a spammer calls.

This Company Makes the Best Tires in America
This Company Makes the Best Tires in America

Driver satisfaction with tires is at an all-time high, but one brand stands out.

If You Find This Thrift Shopping, Buy It
If You Find This Thrift Shopping, Buy It

This iconic dinnerware is prized for everyday use as well as reselling for profit.

If You Find This Thrift Shopping, Buy It
If You Find This Thrift Shopping, Buy It

Vacuums from this brand can last a half-century, if not longer — and they’re hot on the resale market.

This Health Issue Can Hint at Dementia Years in Advance
This Health Issue Can Hint at Dementia Years in Advance

One type of pain is especially associated with cognitive decline.

Can I Switch to Spousal Social Security Benefits When My Ex Dies?
Can I Switch to Spousal Social Security Benefits When My Ex Dies?

Knowing when to claim can help you maximize benefits.

Medicare Will Not Cover These 6 Medical Costs
Medicare Will Not Cover These 6 Medical Costs

Don’t let these health care expenses catch you off guard in retirement.

8 Things You Should Always Buy on Amazon
8 Things You Should Always Buy on Amazon

The giant retailer shines when it comes to these things, from basics to hard-to-find specialty goods.

Beware This Hidden Ingredient in Rotisserie Chicken
Beware This Hidden Ingredient in Rotisserie Chicken

Something foul may lurk in those delicious, ready-to-eat birds.

5 Ways to Get Amazon Prime for Free
5 Ways to Get Amazon Prime for Free

Hesitant to drop $119 a year on an Amazon Prime membership? Here’s how to get it for free.

5 Ways to Fill Your Pantry With Free Food
5 Ways to Fill Your Pantry With Free Food

Anyone can take advantage of these resources.

5 States With the Worst Health Care for Retirees
5 States With the Worst Health Care for Retirees

All of these states are located in the same region of the nation.

Prices Are Soaring on These 7 Items
Prices Are Soaring on These 7 Items

Some surprise price jumps are making life more difficult for consumers.

3 Ways to Get Microsoft Office for Free
3 Ways to Get Microsoft Office for Free

With a little ingenuity, you can cut Office costs to zero.

7 Big Purchases You Should Never Make
7 Big Purchases You Should Never Make

Sometimes a big-ticket purchase is nothing more than a big waste of money.

6 Reasons You Should Stop Hiding Cash at Home
6 Reasons You Should Stop Hiding Cash at Home

Stashing money around the house is anything but harmless.

View More Articles

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Add a Comment

Our Policy: We welcome relevant and respectful comments in order to foster healthy and informative discussions. All other comments may be removed. Comments with links are automatically held for moderation.