Travelers Say This Is the Best Frequent-Flyer Program

Woman looking out of an airplane window.
Photo by Burlingham /

Travelers say JetBlue Airways TrueBlue is the best domestic frequent-flyer program, according to this year’s J.D. Power & Associates Airline Loyalty Program Satisfaction Study.

The JetBlue program ranked first in overall member satisfaction. It also earned strong marks in categories such as earning and redeeming awards, program benefits and member communication.

Four airlines earned a score above the industry average of 776. They were:

  • JetBlue Airways TrueBlue (812)
  • Southwest Airlines Rapid Rewards (798)
  • Alaska Airlines Mileage Plan (791)
  • Delta Air Lines SkyMiles (786)

Meanwhile, two programs — American Airlines AAdvantage (749) and United Airlines MileagePlus (747) fell below the industry average.

How to earn more rewards miles

Whichever frequent-flyer program is your favorite, you can earn more miles by employing a few smart techniques. For example, you can rack up miles by answering surveys, as we explain in “4 Overlooked Ways to Earn Airline Miles.”

Several sites will reward you with miles if you answer surveys. These surveys are on a range of topics — for example, your grocery shopping habits or your opinions about advertisements.

Surveys generally take anywhere from a few minutes to half an hour to complete. Typically, the longer and more involved the survey, the more points you earn.

What’s your favorite frequent-flyer program? Share your opinion in comments below or on our Facebook page.

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