When you open a menu, you’re looking at a marketing tool that’s designed to steer you toward choices that increase profits for the restaurant you’re visiting.
Like all businesses, restaurants exist to make money. The goal of menu design is to draw attention to the items they are most eager to sell. Typically, these are the costliest choices.
So, knowing the techniques of menu design will make you a wiser consumer — and likely save you some money the next time you dine out.
Following are eight ways menus can influence your choices.
1. Creating food descriptions that make your mouth water
One technique that restaurants use to boost sales is making entrees sound too yummy to pass up, regardless of their cost, says Alison Pearlman, author of the book “May We Suggest: Restaurant Menus and the Art of Persuasion.”
For example, instead of simply listing “steaks,” they may describe cuts of meat as tender and juicy. Instead of simply offering “fried chicken,” menus often describe it as crispy and delicious.
“If you just had a dish without the description, it wouldn’t be nearly as effective,” Pearlman tells Money Talks News. “Sales will go up about 27% when you add descriptive copy to the items.”
2. Using images that build expectations
Some restaurants use tempting images along with evocative descriptions to engage diners. Color photographs of appealing dishes can draw you to featured items.
To meet guest expectations, kitchen staffs create meals that closely match the promise offered by the photographs, says Pearlman.
3. Using price decoys
Consumers are often averse to choosing the most expensive items on menus. So, some restaurants place very expensive entrees next to slightly less expensive dishes to make them look cheap by comparison, says Gregg Rapp, a professional menu engineer based in Studio City, California.
For example, seeing another entree listed for $40 makes a $30 entree seem more reasonable.
The costlier items are often referred to as decoys.
“If you have a higher-priced item, it will direct them to the lower-priced item, if they are shopping for price,” Rapp says of restaurant patrons.
4. Listing prices without dollar signs
Another psychological trick that restaurants often employ is leaving dollar signs off menu prices.
A 2009 study by Cornell University found that guests who viewed numeral-only menus spent a great deal more than guests who viewed menus with prices that included dollar signs.
5. Making prices difficult to compare
Since customers tend to shop by price, many restaurants avoid creating menus that make it easy for patrons to compare the costs of meals.
Rapp says he advises his clients not to line up the prices. If the menu lists its offerings in a long column, then people will find the cheapest items.
The goal is to have people focus on the food that is offered, not the cost of each item.
6. Highlighting expensive items
Restaurants use multiple techniques to draw the customer’s eye to the menu items that they want to sell. For example, these techniques include:
- Describing dishes in larger letters
- Placing boxes around some dishes
- Leaving more white space around each dish
The idea is to showcase the most profitable menu items.
Meanwhile, restaurants often place items that they are less eager to sell at the back of their menus.
7. Offering fewer choices
If a menu contains too many items, readers can become confused and fall back on familiar and inexpensive dishes.
Some restaurants find they can increase sales simply by giving patrons fewer choices. They may include their best and most expensive items and omit the rest.
When menus are divided into sections — such as “steaks,” “salads” and “seafood” — Rapp recommends that restaurants include no more than seven items in each section. Anything more tends to overwhelm customers.
8. Building confidence through cleanliness
Restaurants use their cleanliness to attract customers and win their confidence — and it all begins with the menu, says Pearlman.
If customers see dirt or stains on a menu, they are likely to walk out of the establishment. That’s because they believe that menu cleanliness reflects the quality of the food that will come out of the kitchen.
A clean menu helps put people in the mood to relax and open up their wallets.
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