AT&T wants to end its legal obligation to provide landline service across California, a move that has raised concerns among older adults and rural residents.
The regulatory fight is currently limited to one state, but the outcome could have national implications for millions of Americans who still rely on traditional phone lines.
What AT&T wants to change
In early 2024, AT&T asked the California Public Utilities Commission for permission to withdraw from its role as the state’s “carrier of last resort.” This status requires the company to offer basic phone service to all residents, including those in remote or underserved areas.
According to ABC7 Los Angeles, AT&T argues that the existing policy no longer aligns with the reality of the modern telecom landscape. Maintaining copper phone lines is costly, and the company points to rising incidents of copper theft as an additional strain.
At the same time, AT&T is investing heavily in more profitable technologies. Its first-quarter 2025 earnings report shows $30.6 billion in revenue and $3.1 billion in free cash flow. The company attributes much of this growth to its 5G and fiber broadband services.
Why it matters beyond California
The current proposal applies only to California, but AT&T operates in multiple states. If regulators agree to let the company drop its obligations in California, it could encourage similar actions elsewhere. Telecommunications rules vary by state, but the underlying trend away from copper landlines is a national one.
According to TheStreet and the Centers for Disease Control and Prevention, about 35 percent of California households still use landlines. Around 5 percent of residents live in rural areas where mobile coverage is limited, making landlines their most reliable option. These patterns are not unique to California. Many Americans across the country face similar access issues.
According to the Centers for Disease Control and Prevention, individuals who use landlines are more likely to own homes, have health insurance, and engage in preventive health behaviors. These traits are commonly associated with older adults.
How to prepare if your landline service changes
If landlines are phased out in your area, you may need to make changes that affect your technology, budget, and daily routines. Taking a few steps now can help you avoid disruption and make the transition smoother.
- Talk to your provider. Inquire about any anticipated changes in your area and whether support programs or senior-friendly plans are available.
- Make a device inventory. List all the equipment connected to your landline, including medical alerts, home alarms, and fax machines.
- Check your internet. If you already have service, voice-over-internet phone options may be available. These often require backup power for emergencies.
- Explore low-cost cellphone plans. If you don’t want to pay more than $15 a month for your cell service, click here to save a bundle.
- Look for phones with emergency features. Some models offer one-touch alerts or health tools that can replace landline-based systems.
- Search for assistance programs. Programs like Lifeline may lower the cost of phone or internet service for qualifying households.
- Expect possible added costs. Replacing old systems or adding internet may involve one-time fees or higher monthly bills.
Understanding your setup and researching alternatives now may help you stay connected without unexpected expenses or delays.
A local fight with national stakes
The California Public Utilities Commission has rejected AT&T’s request, for now, but the company is continuing to pursue its objectives through other government channels. What happens next in California could influence how landline service is handled in other states.
Telecom companies are steadily moving away from copper infrastructure. Landlines are still available in many areas, but the long-term shift is clear. For anyone who still depends on traditional phone service, staying informed and planning ahead can make all the difference.
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