Here’s some good news about car insurance for a change: Folks are more pleased with their insurers than ever.
Overall customer satisfaction with U.S. auto insurance companies has reached a record high: a score of 831 on a 1,000-point scale, according to J.D. Power’s 2019 U.S. Auto Insurance Study.
J.D. Power attributes the record satisfaction score in large part to insurers adopting direct service models, which bypass insurance agents and instead give consumers do-it-yourself tools.
Robert Lajdziak, senior consultant for insurance intelligence at J.D. Power, explains:
“Auto insurance customers have more access, control and visibility into the details of their policies, and that is translating into record high levels of customer satisfaction.”
The best auto insurer in every region
J.D. Power’s 2019 study is based on a poll of more than 42,000 car insurance customers. It evaluates five facets of customer satisfaction, listed in order of importance:
- Policy offerings
- Billing process and policy information
The following insurers ranked highest in the 11 regions included in the study:
- California: Esurance (which earned a score of 847 out of 1,000)
- Central: Shelter (858)
- Florida: Allstate (847)
- Mid-Atlantic: Erie Insurance (852)
- New England: Amica Mutual (852)
- New York: New York Central Mutual (869)
- North Central: Westfield (855)
- Northwest: PEMCO Insurance (850)
- Southeast: Farm Bureau Insurance — Tennessee (888)
- Southwest: The Hartford (832)
- Texas: Texas Farm Bureau (857)
Finding the right auto insurer for you
If you are unhappy with your car insurance company or rate, you have a great reason to shop around. Even if you’re happy with your insurer and rate but it’s been a few years since you compared rates, you stand to save money by doing so.
These days, you have two options for shopping around for car insurance: the old-school route of calling multiple insurers or filling out forms on their websites for quotes, or the new-school route of letting a third-party service like The Zebra or Gabi do the legwork for you.
I took the traditional route last year, as I wrote about in “How I Slashed My Car Insurance Rate by 19 Percent in 2 Steps.” But not everyone has the time or patience for that.
If you like the idea of someone else is doing the comparison shopping for you so that all you have to do is select the quote you want, you can learn more about The Zebra in “How to Find Cheaper Car Insurance in Just Minutes.”
Which car insurance company would you rank as the best for customer satisfaction? Let us know why by commenting below or on our Facebook page.
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