Here’s some good news about car insurance for a change: Folks are more pleased with their insurance companies than ever.
Overall customer satisfaction with U.S. auto insurers has reached a record high: 826 on a 1,000 point scale, according to J.D. Power’s 2018 U.S. Auto Insurance Study.
J.D. Power attributes the record satisfaction to improved interaction between insurers and customers. Robert Lajdziak, an insurance practice business consultant at J.D. Power, explains:
“Cost is not the sole indicator of customer satisfaction in the auto insurance industry. Low prices may attract new customers, but it’s service that keeps them. The auto insurers that increase customer satisfaction across all facets of the customer experience make price just one part of the overall relationship.”
The best auto insurer in every region
J.D. Power’s study is based on a poll of more than 44,600 car insurance customers. It evaluates five facets of customer satisfaction, listed in order of importance:
- Policy offerings
- Billing process and policy information
The following insurers ranked highest in the 11 regions included in the study:
- California: Ameriprise (which earned a score of 862 out of 1,000)
- Central: Shelter (855)
- Florida: MetLife (849)
- Mid-Atlantic: Erie Insurance (854)
- New England: Amica Mutual (879)
- New York: New York Central Mutual (852)
- North Central: Auto-Owners Insurance (850)
- Northwest: PEMCO Insurance (842)
- Southeast: Farm Bureau Insurance — Tennessee (884)
- Southwest: CSAA Insurance Group (839)
- Texas: Texas Farm Bureau (861)
Note that many of these companies were also rated highly in a customer satisfaction survey released by Clearsurance earlier this year.
Finding the right auto insurer for you
As helpful as consumer reviews might be, they are hardly the only factor to consider when shopping for a car insurance policy — or shopping around for a better car insurance rate.
For more pointers, check out “The Complete Guide to Getting the Best Possible Deal on Car Insurance.”
Which car insurance company would you rank as the best for customer satisfaction? Let us know why by commenting below or on our Facebook page.