The Top-Rated Car Insurer in Every Region of the U.S.

man driving a car
Photo by mimagephotography / Shutterstock.com

Here’s some good news about car insurance for a change: Folks are more pleased with their insurers than ever.

Overall customer satisfaction with U.S. auto insurance companies has reached a record high: a score of 835 on a 1,000-point scale, according to J.D. Power’s latest annual U.S. Auto Insurance Study, which is now in its 21st year.

J.D. Power attributes the record satisfaction score in large part to the growth of insurers’ digital channels, such as their websites. In fact, the 2020 study is the first in which company websites beat out insurance agents when it comes to customer satisfaction ratings for interaction.

As Robert Lajdziak, senior consultant for insurance intelligence at J.D. Power, puts it:

“We’ve seen this trend developing for several years, but this is the first time that the digital channel has become the preferred means of interacting with auto insurers, exceeding one-on-one communication with agents.”

The best auto insurer in every region

J.D. Power’s 2020 study is based on a poll of more than 40,000 car insurance customers conducted in February and March. It evaluates five facets of customer satisfaction:

  • Billing process and policy information
  • Claims
  • Interaction
  • Policy offerings
  • Price

The following insurers ranked highest in the 11 regions included in the study:

  • California: Wawanesa (which earned an overall customer satisfaction score of 853 out of 1,000)
  • Central: Auto-Owners Insurance (868)
  • Florida: Allstate (851)
  • Mid-Atlantic: State Farm (855)
  • New England: Amica Mutual (863)
  • New York: State Farm (851)
  • North Central: Geico (851)
  • Northwest: Geico (834)
  • Southeast: Farm Bureau Insurance — Tennessee (891)
  • Southwest: American Family (834)
  • Texas: Texas Farm Bureau (866)

It should be noted that USAA scored even higher in each of these regions, but J.D. Power excludes the insurer from its rankings because not everyone is eligible to join USAA. The company primarily serves military members and their families.

Finding the right auto insurer for you

If you are unhappy with your car insurance company or rate, you have a great reason to shop around. Even if you’re happy with your insurer and rate but it’s been a few years since you compared rates, you stand to save money by doing so.

These days, you have two options for shopping around for car insurance: the old-school route of calling multiple insurers or filling out forms on their websites for quotes, or the new-school route of letting a third-party service like The Zebra or Gabi do the legwork for you.

If you like the idea of someone else doing the comparison shopping for you so that all you have to do is select the quote you want, you can learn more about:

How to find cheaper car insurance in minutes

Getting a better deal on car insurance doesn't have to be hard. You can have The Zebra, an insurance comparison site compare quotes in just a few minutes and find you the best rates. Consumers save an average of $368 per year, according to the site, so if you're ready to secure your new rate, get started now.

Disclosure: The information you read here is always objective. However, we sometimes receive compensation when you click links within our stories.

Read Next
The 5 Most Expensive U.S. States for Retirees
The 5 Most Expensive U.S. States for Retirees

If you have or expect to have a modest retirement income, you may want to avoid spending your golden years here.

Eat This Food If You Want to Avoid Alzheimer’s Disease
Eat This Food If You Want to Avoid Alzheimer’s Disease

One type of food associated with the Mediterranean diet offers especially large benefits.

8 Amazing Products You Need — Even If You Didn’t Know It
8 Amazing Products You Need — Even If You Didn’t Know It

Discover some must-have products on Amazon that you didn’t even know you were missing.

Homeowners Say These 2 Kitchen Appliance Brands Are Best
Homeowners Say These 2 Kitchen Appliance Brands Are Best

One brand takes five of the top honors, while another ranks highest in three categories.

5 Ways Retirees Can Lower Their Income Taxes
5 Ways Retirees Can Lower Their Income Taxes

Here’s how to keep Uncle Sam’s mitts away from your nest egg.

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Most Popular
Social Security Checks Likely to Grow This Much in 2021
Social Security Checks Likely to Grow This Much in 2021

The federal government recently released a key statistic that gives clear insight into what next year’s COLA will be.

This Gas Station Scam Is Victimizing More Drivers
This Gas Station Scam Is Victimizing More Drivers

For the second straight year, a growing number of Americans believe they’ve fallen prey to this scam.

21 Things You Should Always Buy at a Dollar Store
21 Things You Should Always Buy at a Dollar Store

Dollar stores have great bargains on both everyday and occasional purchases.

7 Ways to Boost Your Credit Score Fast
7 Ways to Boost Your Credit Score Fast

Your financial security might soon depend upon the strength of your credit score.

7 Unusual Ways to Declutter Your Home
7 Unusual Ways to Declutter Your Home

Tired of possessions weighing you down? Here are seven ways to declutter painlessly and effectively.

This Is the Most Popular Age for Claiming Social Security
This Is the Most Popular Age for Claiming Social Security

Both men and women are most likely to start receiving Social Security benefits at this age.

6 Things You Should Never Buy at Trader Joe’s
6 Things You Should Never Buy at Trader Joe’s

We love Trader Joe’s for plenty of reasons. But think twice about this handful of products.

Don’t Toss These 7 Household Items — Sell Them
Don’t Toss These 7 Household Items — Sell Them

Here’s how to earn cash as you give new life to these unwanted items.

6 Legal Documents Retirees Need — but Don’t Have
6 Legal Documents Retirees Need — but Don’t Have

Few retirees have these documents that are crucial to their golden years — especially during a pandemic.

19 High-Paying Jobs You Can Get With a 2-Year Degree
19 High-Paying Jobs You Can Get With a 2-Year Degree

These jobs pay more than the typical job in the U.S. — and no bachelor’s degree is required.

5 Awesome Places You Can Retire Overseas on $2,000 a Month or Less
5 Awesome Places You Can Retire Overseas on $2,000 a Month or Less

In this week’s podcast: tips on retiring overseas — from someone who’s been helping American expats for decades.

11 Expenses That Quietly Drain Your Wallet
11 Expenses That Quietly Drain Your Wallet

It’s scandalously easy to overspend in these areas of your life.

Could You Give Up These 7 Expenses to Save Thousands of Dollars a Year?
Could You Give Up These 7 Expenses to Save Thousands of Dollars a Year?

You could save more than $30,000 by setting aside these costly expenses for just one year.

10 Deep Discounts Available on Amazon This Friday
10 Deep Discounts Available on Amazon This Friday

These items are all steeply discounted — but the deals won’t last long.

9 Dumb Ways You Are Ruining Your Home Value
9 Dumb Ways You Are Ruining Your Home Value

Homeowners, beware these mistakes that can drive away potential buyers.

18 Amazon Purchases That We Are Loving Right Now
18 Amazon Purchases That We Are Loving Right Now

These practical products make everyday life a little easier.

7 Tips for Building an Emergency Stockpile
7 Tips for Building an Emergency Stockpile

A pandemic or natural disaster could leave you reliant on your existing food supply. Is your pantry prepared?

3 Ways to Get Microsoft Office for Free
3 Ways to Get Microsoft Office for Free

With a little ingenuity, you can cut Office costs to zero.

15 Outrageously Overpriced Products — and How to Save on Them
15 Outrageously Overpriced Products — and How to Save on Them

Retailers mark up products by hundreds of times their cost — but you don’t have to pay the premium.

View More Articles

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Add a Comment

Our Policy: We welcome relevant and respectful comments in order to foster healthy and informative discussions. All other comments may be removed. Comments with links are automatically held for moderation.