Looking for Work-From-Home Chat Jobs? Check Out These 7 Companies

A young woman in a work-from-home chat job uses a webcam and headset to help customers
Photo by fizkes / Shutterstock.com

The pandemic has many people working from home right now, but before long many of them will have to head back to the office.

Some won’t have to — and it’s probably a larger number than ever before. If you’re looking for how to make money online, providing online customer service through chats is something you can actually make a living from. Look into “chat operator jobs,” “online chat support jobs,” “work-from-home chat jobs” or “online customer service chat jobs.”

Here are seven companies that have ongoing or routine hiring for work-from-home chat jobs.

1. Apple

The most recognizable brand on this list of chat support jobs actually offers three different kinds of work-from-home jobs, including at-home advisers, at-home team managers and at-home area managers. The first is the main online chat support job role; the other two are supervisors.

Here’s how Apple describes the job:

“At Home Advisors are responsible for answering customers’ questions — over the phone or via chat — about Apple products, services, and accessories, including both software and hardware.”

That can include customer service and technical support over chat, email and phone.

All At-Home Advisors are Apple employees, not independent contractors. That means they’re eligible for benefits just like store employees. You’re also provided a computer and phone exclusively for work, and you’re reimbursed for internet service. Apple says you don’t even need prior experience with Macs or chat operator jobs.

2. Concentrix

Concentrix is a business services company that handles customer service for other brands, among other things. It offers online chat jobs from home across the U.S. in three roles: sales and service, customer service and technical support.

The company’s online chat jobs have specific requirements for computer equipment, and phone and internet service. You may need to purchase those things yourself — but Concentrix recommends not doing that until you get a job offer. These chat operator jobs pay a wage and include benefits, which beats taking surveys for money.

3. Alorica

Alorica is an international “customer experience” company that offers chat customer service jobs with flexible schedules.

These work-from-home chat jobs involve talking to customers over phone, email, online chat and social media, and may involve some sales.

Like Concentrix, Alorica requires you to have specific computer equipment, with one of the main requirements being a laptop or desktop computer that is no more than 3 years old.

4. Support.com

Support.com is a technical support company for everything from computers to home theaters and drones. It offers many online chat jobs from home, with benefits including an employee stock purchase plan and tuition reimbursement.

As with the above companies, the work requires computer equipment that meets certain specs so you can efficiently help solve customer issues.

Although much of the job involves general troubleshooting, the responsibilities include helping customers looking for senior discounts and helping customers identify and remove computer viruses.

5. OutPLEX

OutPLEX is a “customer contact management services provider” that began offering chat customer service jobs in 2005.

It provides customer service over online chat and phone in industries including health care, retail, insurance, technology and travel. Based in the U.S., it also has nearshore facilities in the Dominican Republic. It has dedicated bilingual customer service chat jobs from home as well as roles for English speakers.

Unlike the above companies, OutPLEX’s job listings don’t mention many specific computer requirements, although it specifies Windows PCs instead of Macs.

6. OneSupport

OneSupport offers work-from-home chat jobs for customer and business service and technical support in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Illinois, Kansas, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin.

Like OutPLEX, it specifies Windows-based computers. It also outlines hardware specs for the computer and other necessary equipment.

Pay starts at $10 per hour. You also get insurance benefits plus a 401(k), with no certifications or degree required.

The business support role involves some sales, while the customer service and technical support roles are focused on troubleshooting.

7. ModSquad

ModSquad fills a unique niche in the world of work-from-home chat jobs: It describes itself as “a cutting edge services company at the intersection of customer experience, social media, gaming and technology.”

While the customer service and technical support roles you’ll find at the above companies are available at ModSquad, there are also varied opportunities for more exotic online chat support jobs, like moderating video game livestreams, managing virtual conferences and helping host online chats for the U.S. president.

Yes, really: “Our chief moderator has hosted online chats with four of the five past sitting presidents. We’ve even served as virtual bodyguards for the Speaker of the House,” ModSquad’s recruitment page says.

You’ll obviously need some experience for some of these roles, but there are chat jobs for those new to the industry, too. ModSquad’s job descriptions mention comprehensive insurance benefits and a matching 401(k) for employees. The company also hires independent contractors.

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