Looking for Work-From-Home Chat Jobs? Check Out These 7 Companies

A young woman in a work-from-home chat job uses a webcam and headset to help customers
Photo by fizkes / Shutterstock.com

The pandemic has many people working from home right now, but before long many of them will have to head back to the office.

Some won’t have to — and it’s probably a larger number than ever before. If you’re looking for how to make money online, providing online customer service through chats is something you can actually make a living from. Look into “chat operator jobs,” “online chat support jobs,” “work-from-home chat jobs” or “online customer service chat jobs.”

Here are seven companies that have ongoing or routine hiring for work-from-home chat jobs.

1. Apple

The most recognizable brand on this list of chat support jobs actually offers three different kinds of work-from-home jobs, including at-home advisers, at-home team managers and at-home area managers. The first is the main online chat support job role; the other two are supervisors.

Here’s how Apple describes the job:

“At Home Advisors are responsible for answering customers’ questions — over the phone or via chat — about Apple products, services, and accessories, including both software and hardware.”

That can include customer service and technical support over chat, email and phone.

All At-Home Advisors are Apple employees, not independent contractors. That means they’re eligible for benefits just like store employees. You’re also provided a computer and phone exclusively for work, and you’re reimbursed for internet service. Apple says you don’t even need prior experience with Macs or chat operator jobs.

2. Concentrix

Concentrix is a business services company that handles customer service for other brands, among other things. It offers online chat jobs from home across the U.S. in three roles: sales and service, customer service and technical support.

The company’s online chat jobs have specific requirements for computer equipment, and phone and internet service. You may need to purchase those things yourself — but Concentrix recommends not doing that until you get a job offer. These chat operator jobs pay a wage and include benefits, which beats taking surveys for money.

3. Alorica

Alorica is an international “customer experience” company that offers chat customer service jobs with flexible schedules.

These work-from-home chat jobs involve talking to customers over phone, email, online chat and social media, and may involve some sales.

Like Concentrix, Alorica requires you to have specific computer equipment, with one of the main requirements being a laptop or desktop computer that is no more than 3 years old.

4. Support.com

Support.com is a technical support company for everything from computers to home theaters and drones. It offers many online chat jobs from home, with benefits including an employee stock purchase plan and tuition reimbursement.

As with the above companies, the work requires computer equipment that meets certain specs so you can efficiently help solve customer issues.

Although much of the job involves general troubleshooting, the responsibilities include helping customers looking for senior discounts and helping customers identify and remove computer viruses.

5. OutPLEX

OutPLEX is a “customer contact management services provider” that began offering chat customer service jobs in 2005.

It provides customer service over online chat and phone in industries including health care, retail, insurance, technology and travel. Based in the U.S., it also has nearshore facilities in the Dominican Republic. It has dedicated bilingual customer service chat jobs from home as well as roles for English speakers.

Unlike the above companies, OutPLEX’s job listings don’t mention many specific computer requirements, although it specifies Windows PCs instead of Macs.

6. OneSupport

OneSupport offers work-from-home chat jobs for customer and business service and technical support in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Illinois, Kansas, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin.

Like OutPLEX, it specifies Windows-based computers. It also outlines hardware specs for the computer and other necessary equipment.

Pay starts at $10 per hour. You also get insurance benefits plus a 401(k), with no certifications or degree required.

The business support role involves some sales, while the customer service and technical support roles are focused on troubleshooting.

7. ModSquad

ModSquad fills a unique niche in the world of work-from-home chat jobs: It describes itself as “a cutting edge services company at the intersection of customer experience, social media, gaming and technology.”

While the customer service and technical support roles you’ll find at the above companies are available at ModSquad, there are also varied opportunities for more exotic online chat support jobs, like moderating video game livestreams, managing virtual conferences and helping host online chats for the U.S. president.

Yes, really: “Our chief moderator has hosted online chats with four of the five past sitting presidents. We’ve even served as virtual bodyguards for the Speaker of the House,” ModSquad’s recruitment page says.

You’ll obviously need some experience for some of these roles, but there are chat jobs for those new to the industry, too. ModSquad’s job descriptions mention comprehensive insurance benefits and a matching 401(k) for employees. The company also hires independent contractors.

Disclosure: The information you read here is always objective. However, we sometimes receive compensation when you click links within our stories.

Read Next
How Baby Boomers Are Earning an Extra $573 a Month
How Baby Boomers Are Earning an Extra $573 a Month

In the gig economy, baby boomers are out-hustling their younger competition. You can cash in, too.

10 Products That Upgrade Your Home for Less Than $45
10 Products That Upgrade Your Home for Less Than $45

Make a fresh start with these affordable Amazon buys.

9 Free Things That Used to Cost Us Money
9 Free Things That Used to Cost Us Money

Not everything is getting more expensive.

8 Things You Can Buy for $1 or Less on Amazon
8 Things You Can Buy for $1 or Less on Amazon

They say you get what you pay for — but not always. Sometimes, you can uncover a good deal at a great price.

26 Work-From-Home Jobs That Pay $100,000
26 Work-From-Home Jobs That Pay $100,000

These lucrative gigs let you work in your slippers.

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Most Popular
9 Mistakes Everyone Makes When Shopping on Amazon
9 Mistakes Everyone Makes When Shopping on Amazon

Are you losing money due to any of these missteps?

20 Things That Are Actually Worth Stockpiling
20 Things That Are Actually Worth Stockpiling

You don’t need a year’s supply of toilet paper to survive an outbreak, but consider stocking up on these items.

Can a Twice-Divorced Woman Claim Social Security Survivors Benefits?
Can a Twice-Divorced Woman Claim Social Security Survivors Benefits?

Understanding survivors benefits rules is the key to getting the most from your benefit.

Can a Divorced Widow Claim Her First Husband’s Social Security Benefits?
Can a Divorced Widow Claim Her First Husband’s Social Security Benefits?

The rules are complicated when it comes to eligibility for survivors benefits.

These Are the 10 Worst Cars for Depreciation
These Are the 10 Worst Cars for Depreciation

Two types of vehicles are especially likely to see steep plunges in value.

9 Things You’ll Never See at Costco Again
9 Things You’ll Never See at Costco Again

The warehouse store offers an enormous selection, but these products aren’t coming back.

Never Buy These 10 Things With Your Credit Card
Never Buy These 10 Things With Your Credit Card

Credit cards offer many conveniences and protections, but sometimes it’s simply smarter to keep the plastic tucked away.

13 Amazon Purchases That We Are Loving Right Now
13 Amazon Purchases That We Are Loving Right Now

These practical products make everyday life a little easier.

5 Ways Social Security Will Change in 2021
5 Ways Social Security Will Change in 2021

These adjustments will affect both workers and retirees in the new year.

10 Things I Always Buy at Trader Joe’s
10 Things I Always Buy at Trader Joe’s

From snacks to sweets to side dishes, stock your cart with these time-tested favorites on your next TJ’s run.

11 ‘Disposable’ Items You Should Be Reusing
8 Things You Should Buy at Restaurant Supply Stores
8 Things You Should Buy at Restaurant Supply Stores

You don’t have to be a chef or a restaurant owner to shop here.

Stop Buying These 19 Things Online
Stop Buying These 19 Things Online

The internet has changed how we shop. But for some things, you’re still better off buying the old-fashioned way.

19 High-Paying Jobs You Can Get With a 2-Year Degree
19 High-Paying Jobs You Can Get With a 2-Year Degree

There are easy high-paying majors available in the U.S. — and no bachelor’s degree is required. We’re here to help you find easy degrees that pay well.

3 Ways to Get Microsoft Office for Free
3 Ways to Get Microsoft Office for Free

With a little ingenuity, you can cut Office costs to zero.

Cut These 11 Expenses Now If You Hope to Retire Early
Cut These 11 Expenses Now If You Hope to Retire Early

Like the idea of financial independence? Part of the FIRE equation is cutting costs.

7 Tips for Building an Emergency Food Supply
7 Tips for Building an Emergency Food Supply

A pandemic or natural disaster could leave you reliant on your existing emergency food supply. Is your pantry well-prepared for emergencies? Knowing what to stock up on for emergencies can be a difficult task and we’re here to help.

5 Secrets of Seniors Who Keep Their Minds ‘Young’
5 Secrets of Seniors Who Keep Their Minds ‘Young’

Here is why some seniors’ brains work as well as those of people who are decades younger.

These Are the 4 Best Medicare Advantage Plans for 2020
These Are the 4 Best Medicare Advantage Plans for 2020

Medicare Advantage customers themselves rate these plans highest.

View More Articles

View this page without ads

Help us produce more money-saving articles and videos by subscribing to a membership.

Get Started

Add a Comment

Our Policy: We welcome relevant and respectful comments in order to foster healthy and informative discussions. All other comments may be removed. Comments with links are automatically held for moderation.