Editor's Note: This story originally appeared on The Penny Hoarder.
If we asked whether you were friends with your bank, what would you say?
If your answer is vigorously shaking your head “no,” then you might want to keep the Consumer Financial Protection Bureau (CFPB) on speed dial.
This government organization started collecting consumer complaints in 2011. Apparently, a lot of people have something not-so-nice to say about financial institutions: More than half a million complaints are housed in its Consumer Complaint Database.
Data like this offers a snapshot of which banks are making their customers happy — and which are not. Here’s a look at the worst-rated banks in the U.S.
The Worst-Rated Banks
What makes a good or bad bank for any customer depends on their needs. A comparison of features alone would be insufficient for calling out the worst banks in America. For that, we need to hear from customers themselves.
Consumer rights service company Fairshake analyzed reviews at Consumer Affairs and spotted the banks with the lowest ratings in the country, mapping the most-hated banks in each state, based on the number of one-star reviews on the consumer review site.
When all was said and done, these 10 were at the bottom of the heap in customers’ hearts nationwide:
- Bank of America
- Credit One Bank
- Wells Fargo
- Chase Bank
- US Bank
- PNC Bank
- TD Bank
- Fifth Third Bank
Runners up: Some regional banks topped the list of one-star reviews in their most popular states, including Associated Bank (Wisconsin), SunTrust (Georgia), BB&T (West Virginia), TCF National Bank (Minnesota), TD Bank (New England), Citizens Bank (Rhode Island), and Regions Bank (southeast U.S.).
Note that the banks with the poorest ratings are also some of the largest banks in the country.
It makes sense that companies with the most customers would be likely to have more reviews — and, therefore, a higher number of one-star reviews — so the ranking is probably a little skewed by size.
But that’s not the only reason these banks end up on the list. Other types of studies that account for a company’s size have shown that customers have a better experience with community-based banks and credit unions — which doesn’t surprise us!
What Makes These the Worst Banks?
Generally, we follow the rule folks have used for millennia to choose which services to buy: Listen to word of mouth.
When you’re shopping for a bank, review the features to make sure it has what you need, but make sure to look into customer reviews, ratings and complaints, too. How a bank handles difficult and unusual issues could make all the difference in your experience long term.
According to an analysis of reviews on its site, banking reviewer MyBankTracker listed the most common complaints customers have about bad banks, including:
- Poor customer service.
- Hidden fees
- Bounced check fees
- Issues with mortgages and loans
- Major errors or mistakes
- Products and services that don’t live up to what was advertised
Best Banks for Features and Promotions
Trying to stay away from the banks with the most complaints? We’ve rounded up our favorite banks and credit unions based on features we know consumers look for most, including convenience and perks.
These top our list of the best online banks:
- Axos Bank
- Capital One 360
- Ally Bank (How can a bank be on the best and worst list? Ally’s loan services tend to get a lot of negative customer reviews which lead to complaints being filed. For customers who use Ally for checking and savings, the satisfaction is significantly higher.)
- Alliant Credit Union
- CIT Bank
- Discover Bank
- Charles Schwab
These accounts offer the best bank promotions for new customers who open accounts by the expiration date:
- Aspiration: $150 bonus when you open a new account with a $10 deposit.
- Aspiration Plus: $200 bonus when you open a new account with a $10 deposit.
- Chase Total Checking Account: $225 when you receive a qualifying direct deposit within 90 days.
- TD Bank Convenience Checking Account: $150 when you receive direct deposits of at least $500 within 60 days.
- TD Bank Beyond Checking Account: $300 when you receive direct deposits of at least $2,500 within 60 days.
- Chime: $100 bonus for you and $100 for a friend when you refer a friend who receives a direct deposit of at least $200.
- Bank of America Advantage Account: $100 when you receive direct deposits of at least $1,000 within 90 days.
- BMO Harris Smart Advantage Account: $200 when you receive direct deposits of at least $4,000 within 90 days.
- BMO Harris Smart Money Account: $200 when you receive direct deposits of at least $4,000 within 90 days.
- BMO Harris Premier Account: $350 when you receive direct deposits of at least $7,500 within 90 days.
- Discover Bank Online Savings Account: Open account using code BCS122 and deposit at least $15,000 (for $150 bonus) or $25,000 (for $200 bonus) within 30 days.
- Huntington Asterisk-Free Checking: $150 when you deposit at least $1,000 within 60 days.
- Huntington 5 Checking Account: $200 when you deposit at least $1,000 within 60 days.
- HSBC Premier Checking Account: $450 when you receive qualifying direct deposits of at least $5,000 a month for three consecutive months.
- PNC Virtual Wallet: $50 to $400 based on qualifying direct deposits within 60 days.
- PNC Virtual Wallet Checking Pro: $200 when you receive $2,000 in direct deposits within 60 days.
How to Choose a Bank to Fit Your Needs
Follow these tips when choosing a bank to find the one that’s best for you.
- Understand the types of banks. Know the difference between banks, credit unions and online banking platforms.
- Consider what you need. Look at your finances, and make a shortlist of features you’re looking for, so you know what to ask about.
- Make sure the money is secure. Only put your money in an account that’s insured by the FDIC (banks) or NCUA (credit unions).
- Crowd-source reviews. Read online reviews and ratings, and ask family and friends for their personal experiences with institutions you’re considering.
- Check the ATM network. If you expect to need cash often, check out an account’s ATM fees (or reimbursement policy), and look at the size and location of the bank’s network to make sure you can find ATMs nearby when you need them.
- Compare interest rates and fees. Avoid losing your money to nickel and diming. Find an account with low fees and high APY interest.
- Look for usability. How’s the app and online banking? Does the account help with savings and money management?
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