The Best-Rated Home Internet Provider in Every Region of the U.S.

Ever wonder whether everyone hates their internet provider, or if it’s just you?

J.D. Power’s latest annual U.S. Residential Internet Service Provider Satisfaction Study identifies the companies consumers are most satisfied with in each region of the U.S. through a survey of nearly 24,000 customers.

It also suggested convenience may be more important than price in customer satisfaction, as more expensive wireless internet topped slightly less expensive wired internet service. The major factors in consideration besides cost of service were performance and reliability, communications and promotions, billing and payment, and customer care.

Following are the internet providers customers are most satisfied with across the U.S.

The East

Among internet providers available in the Eastern U.S., the average overall customer satisfaction score was 709. Only one provider was rated above average:

1. Verizon — 760 (out of 1,000)

Cox Communications (706), Xfinity (698), Spectrum (686), Frontier Communications (685) and Optimum (661) had below-average scores.

This region includes customers from Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C., and West Virginia.

The North Central

Among internet providers available in the North Central U.S., the average overall customer satisfaction score was 701. These providers were rated above average:

1. AT&T — 726
2. CenturyLink — 709
3. Xfinity — 707

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WOW! (694), Spectrum (691), Cox Communications (677), Frontier Communications (665) and Xtream (662) were rated below average.

This region includes customers from Illinois, Indiana, Iowa, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin.

The South

Among internet providers available in the Southern U.S., the average overall customer satisfaction score was 729. These providers were rated above average:

1. Google Fiber — 839
2. AT&T — 753
3. Frontier Communications — 738
4. Xfinity — 735

Spectrum (728), Cox Communications (702), Kinetic (684), Optimum (676), Brightspeed (647) and HughesNet (577) were rated below average by customers.

This region includes customers from Alabama, Arkansas, Florida, Georgia, Kansas, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Oklahoma, South Carolina, Tennessee and Texas.

The West

Among internet providers available in the Western U.S., the average overall customer satisfaction score was 710. These providers were rated above average:

1. AT&T — 732
2. Frontier Communications — 716
3. Xfinity — 712

Cox Communications (706), Spectrum (705) and CenturyLink (687) were all below average in customer satisfaction.

This region includes customers from Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington and Wyoming.